The Bandwidth Buster

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The Bandwidth Buster

Featuring Tactical Support Services for a Successful Launch of R365

Project Overview 

Partner: Provident Hospitality Group
Platform: Restaurant365
Total Investment: $30,000
(Split evenly between Implementation and Services)

Bandwidth Buster: Easing the Transition to Restaurant365

When a restaurant group commits to purchasing and implementing new software, there is always a transition period. During this time, staff are expected to close out the legacy accounting system while simultaneously learning and working within the new platform. This dual-system period often leads to confusion and operational strain.

Most restaurant teams are already operating at full capacity. Adding new software implementation to their workload can easily overwhelm them. This legitimate concern often becomes a barrier to moving forward with R365, despite the platform’s ability to centralize data and deliver powerful insights as a single source of truth for restaurant accounting.

In Addition, many clients have experienced poor implementations in the past—feeling unsupported and left to navigate the process on their own. This leads to frustration and the underutilization of the new system.

The Bandwidth Buster was created to address these exact challenges. It’s a phased in, “white glove” implementation, training, and support service designed to ensure a successful R365 launch. By providing hands-on guidance and ongoing post-sale services, the Bandwidth Buster ensures that day-to-day transactions are accurately recorded, and the platform is leveraged from day one.

A High-Level Overview of the Bandwidth Buster

The Bandwidth Buster is a structured, service-driven implementation designed to ease the transition to R365. Our approach divides the implementation fee into two key phases:

• 1. White Glove Implementation
  We handle the full database setup and begin staff training approximately 30 days prior to your scheduled Go Live date. This proactive approach ensures your team is prepared and the system is fully configured in advance. (some recipe builds are extra)
• 2. Post Go Live Services
  After Go Live, we provide hands-on support to ensure accurate and timely data entry by managing the following core tasks:

Mapping daily sales summaries
Approving vendor invoices
Performing light item mapping
Downloading bank data and initiating bank reconciliations
Entering payroll journal entries

These activities account for roughly 90% of the transactions that flow into R365.

Bonus Support: To ensure a smooth start, a senior member of the Provident leadership team will personally guide you through your first period-end close following Go Live.

Case Study Example: 15-Unit Restaurant Group

For a 15-unit restaurant group, the standard R365 implementation typically costs between $25,000 and $30,000. However, this standard option does not include white glove service. While an implementation coach is assigned to guide the process, most of the heavy lifting—building the system, entering data, and coordinating the setup—falls squarely on the client’s accounting staff.

With the Bandwidth Buster, the total investment is slightly higher but delivers far greater value. Not only is the implementation fully white glove, but it also includes post Go Live support to help the client transition from their legacy system while simultaneously adopting R365.

• In this example, we charge $30,000, split evenly:

• $15,000 for full white glove implementation,      including database setup and pre–Go Live training.

• $15,000 for post Go Live services and training.

• Here’s how the post Go Live support is structured:

• Month 1 – $7,500:
      Our team handles the foundational accounting work while the client’s team      focuses on closing their previous system. By the third week, their team      begins taking over transactional work as our role starts to taper off. One      of our managers also supports the month-end close, offering best practices      in both R365 and restaurant accounting.

• Month 2 – $5,000:
      We continue training while reducing our workload, gradually transitioning      full responsibility to the client's team.

• Month 3 – $2,500

At this point, our involvement is primarily coaching and final training.      The client is nearly self-sufficient.  From there, clients can fully take over their accounting or opt to retain us for ongoing foundational support if desired.  The result: nearly the same total cost as a standard implementation—but without the bandwidth strain, without overloading staff, and with a smoother, more confident transition to R365.  A true win-win.

Accounting & Inventory Implementation – Bandwidth Buster

Scope of Services

This comprehensive implementation package is designed to streamline setup, ensure accuracy, and support your team through the transition to R365—without overburdening internal resources.

Included Services:

• · Chart of Accounts creation
• · POS sales & labor validation
• · AP and Payroll Clearing account setup
• · Bank reconciliation setup
• · Import of one year of historical financial data
• · Basic reporting training (Balance Sheet, P&L, dashboards)
• · Technical system setup and training on Inventory functionality
• · POS integration assistance and validation
• · Vendor EDI invoicing integration
• · Basic inventory item setup & training (Purchased Items, Vendor Items, Units of Measure, Stock Counts)
• · Recipe creation — client will build recipes post–Go Live as desired (some recipe builds are additional fees due to complexity, size, and multiple concepts)

PHG Responsibilities

• · Manage all PHG resources assigned to the project
• · Provide Setup Plan & “Coach Playbook”
• · Act as liaison between R365 and Client
• · Provide all necessary training & best practice recommendations
• · Configure and validate system integrations

Client Responsibilities

• · Designate internal Project Manager (PM) for both Accounting and/or Inventory implementation
• · Complete assigned tasks on time
• · Provide necessary data & balances
• · Validate system outputs and imports
• · Attend scheduled training sessions
• · Populate required import templates (Inventory Items, Vendor Items, Stock Counts, UOM, Recipes if applicable)

Go-Live Definition

• Accounting Module Go-Live = Site provisioned, POS connected or manual JEs entered, ready for Client to use as system of record.
• Inventory Module Go-Live = Purchased items & vendor items imported, integrations validated, team trained on Inventory functionality.